Frequently Asked Questions
1. What types of products does Smart Vape Factory offer?
Smart Vape Factory offers a wide range of vaping products, including disposable vapes, cartridges, open pods, and various accessories. Each product category is crafted to meet different vaping preferences, from those looking for portability with disposables to more customizable experiences with cartridges and pods. Our disposables offer convenience with pre-filled e-liquid, while the open pod systems allow you to refill and choose your favorite flavors.
2. Are the products guaranteed to be original?
Yes, Smart Vape Factory ensures that all products are 100% original and sourced directly from authorized manufacturers. We work closely with our suppliers to ensure the authenticity of every product, providing our customers with high-quality, safe vaping products. You can trust that the items you purchase from us are legitimate and meet industry standards for safety and performance.
3. What payment options are available at Smart Vape Factory?
We offer multiple payment options to make your shopping experience as convenient as possible. You can choose to pay via bank transfer, credit card, or e-wallets. Additionally, for selected locations, we offer a cash-on-delivery (COD) option, allowing you to pay upon receiving your order. This ensures a flexible and worry-free shopping experience for all customers.
4. How long does shipping take, and what are the delivery options?
Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1–2 business days and delivered within 3–7 business days. We partner with reliable logistics providers to ensure timely and safe delivery. Tracking information is provided for every order, so you can monitor the progress of your shipment.
5. Can I return or exchange a product?
Yes, we have a customer-friendly return and exchange policy. If you receive a defective or incorrect item, you can request a return or exchange within 7 days of receiving your order. The product must be unused and in its original packaging. Please contact our customer service team for further assistance and instructions on how to proceed.
6. Is there a warranty on the products?
Some of our products come with a manufacturer’s warranty, depending on the brand and product type. Warranty coverage details are provided on the product page. If your item is covered and experiences a manufacturing defect, please contact us, and we’ll help facilitate a replacement or repair according to the warranty terms.
7. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on our logistics partner’s website to track the status of your delivery. If you face any issues with tracking, our customer support team is available to assist you.
8. Do you offer international shipping?
Currently, Smart Vape Factory only ships within select regions. We are working on expanding our delivery coverage. Please check our shipping policy page or contact customer service to confirm if we deliver to your location.
9. How can I contact customer support?
You can contact our customer support team via live chat on our website, email, or phone. Our support hours are Monday to Friday, 9 AM to 6 PM. We’re here to help with any questions or concerns you may have about products, orders, or general inquiries.
10. Are there any ongoing promotions or discounts?
Yes! We frequently run promotions and offer discounts on selected items. Be sure to check our homepage, subscribe to our newsletter, or follow us on social media to stay updated on the latest deals and offers.